EPISODE 5: Redefining Repair: A Digital Transformation Dialogue with Sears Home Services
In This Episode...
Digital transformation and innovation isn't easy. And doing it for a 132-year-old company brings its own unique set of challenges. But you'll hear right from the start that David Steckel is up to the task.
As Head of Product and Innovation for Sears Home Services, he's fully embracing the service technology revolution and tackling innovation head on.
During a break in the action at Field Service Palm Springs, David sat down with another David (SightCall's VP of Product Marketing, David Swift) for a quick chat about automation, AI and building better customer journeys from scratch.
Justin O'Brien, VP of Sales for existing customers atNICE, shares his journey in the customer experience industry, offering insights into what sets NICE apart as an innovator in the competitive CCaaS space.
A conversation about how visual support accelerates problem solving, why customers love it and how one company stumbled on an unexpected use for SightCall that saved them millions.
Juergen Tolksdorf, Senior Director of Marketplace Innovation at Genesysdiscusses the critical role of a robust partner ecosystem in driving innovation and customer trust.
