EPISODE 7: Key Benefits of Leveraging Visual Remote Support for Field Service
In This Episode...
Many field service organizations are caught in a tug of war between rising customer expectations and a shrinking workforce. While some companies embrace the power of technology to improve efficiency, others struggle with establishing use cases, finding budget and inspiring adoption.
Head of Content, Pete Humes, talks with SightCall Solutions Engineer Tyler Beck about how visual support accelerates problem solving, why customers love it and how one company stumbled on an unexpected use for SightCall that saved them millions.
Head of Content, Pete Humes, talks about the challenges and opportunities facing enterprise service today with Richard Albanese, a service industry executive with over 35 years in the medical imaging industry.
Digital transformation and innovation isn't easy. And doing it for a 132-year-old company brings its own unique set of challenges. David Steckel, Head of Product and Innovation for Sears Home Services is fully embracing the service technology revolution.
What challenges are field service leaders facing, and what steps are they taking to solve these problems? How can technology help train and maintain a knowledgable workforce? SightCall VP of Product Marketing David Swift and CEO Thomas Cottereau chat about "How to Empower Your Field Techs to Exceed Customer Expectations"
