EPISODE 10: Revolutionizing Customer Care: A Deep Dive with Justin O'Brien of NICE
In This Episode...
In this episode of SightCall Sessions, we sit down with Justin O'Brien, VP of Sales for existing customers at NICE, one of the leading CCaaS platforms in the market. Justin shares his journey in the customer experience industry, offering insights into what sets NICE apart as an innovator in the competitive CCaaS space.
From leveraging partnerships like SightCall to pushing the envelope with cutting-edge AI technologies, Justin delves into how NICE is helping businesses meet the evolving expectations of today's consumers. He emphasizes the importance of creating frictionless customer experiences and the role of strong partnerships in delivering seamless, integrated solutions that enhance customer journeys.
Kathy Sobus discusses significant shifts in the contact center landscape, particularly the rise of self-service and digital channels, and the critical need for organizations to understand and optimize the customer journey.
Juergen Tolksdorf, Senior Director of Marketplace Innovation at Genesys discusses the critical role of a robust partner ecosystem in driving innovation and customer trust.
A conversation about how visual support accelerates problem solving, why customers love it and how one company stumbled on an unexpected use for SightCall that saved them millions.
