Elevating Customer Service with NICE CX One and SightCall VISION
Discover how visual AI is revolutionizing customer service and claims management in this in-depth webinar presented by NICE and SightCall. Whether you're a contact center leader, customer service professional, or involved in insurance claims, this session offers valuable insights into the practical applications of visual support technology.
In this webinar, you will learn:
How visual claims management is speeding up resolutions and reducing fraud in the insurance industry
The role of AI-driven visual support in enhancing first-call resolution and improving customer experience
Real-world success stories from leading companies like Allianz and AXA, showcasing the tangible benefits of these innovations
Visual Journeys That Transform Support
All NICE CXone customers have access to SightCall VISION, a bold new visual service platform that combines AR-enhanced live video with digital process automation and multimodal generative AI to build more visual, intuitive, and personalized customer experiences.
Supercharge Self-Service: Guide customers through visual steps that leverage their mobile device camera
Improve FCR: Agents are empowered to understand the problem faster and guide customers to resolutions with live visual support
Improve Agent Experience: Your Agents focus on helping customers instead of repetitive reporting tasks
Customer Support
Pre-Call Data Collection / Visual self-service / Live video support
Healthcare
Remote Patient Monitoring / Virtual Care / Device Support
Insurance
First Notification of Loss / Inspections / Claims Settlement
Seeing is believing! Schedule a live demo with one of our product specialists to learn how SightCall VISION can optimize service efficiency for your organization.
